Frequently Asked Questions

Yes, as long as it hasn't shipped yet. Send us the corrected address as soon as possible through our Contact page.

We're unable to modify billing addresses after an order is placed. As long as the shipping address is correct, your order will still be delivered fine.

Sorry to hear that. Email us within 30 days of delivery with your order number and a photo of the damage and we'll sort it out right away. We can't address damage reported after 30 days.

Send a photo of what you received along with the packaging, within 30 days of delivery, and we'll fix it promptly.

Your order may have shipped in separate packages. This happens when an item wasn't in stock at processing time and ships a day or two later. If it's been more than 15 days, contact us.

Orders of 2 or more sets ship free. A single set's shipping cost depends on your delivery address, you'll see the exact amount at checkout before you pay.

Orders are dispatched within 24 hours. Delays can occur during promotional sales and holidays.

Standard delivery is 7 to 12 business days.

Use the tracking link emailed to you to check your order's status.

Please allow 24 to 72 hours for tracking to update after your package ships. Still nothing after that? Contact us.

Standard return: contact us with your order number within 30 days of delivery. It needs to be unopened or unused, in original packaging, with proof of purchase. We'll send instructions on where to send it back. Items sent without a prior request aren't accepted.

That's covered by our 30-Day Money Back Guarantee. Email us your order number and what happened. No need to ship the kit back, we'll confirm it against the guarantee and make it right: we'll help with shade matching, send a replacement set, or issue a full refund, your choice.

Email us a quick photo within 30 days of delivery and we'll send a free replacement. No need to return anything first.

Once confirmed, refunds are automatic to your original payment method within 10 business days. If more than 15 business days pass with no refund, contact us.

Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay.

Yes. Our store runs on a fully secured HTTPS connection and is monitored continuously to protect your payment and personal data.

Yes. The formula is made with no chemicals of concern, so it's safe to have around kids and pets during use. As with any household product, keep it out of reach when it's not in use and follow the instructions included in the box.

It's designed for stained or finished wood-tone surfaces. Test a hidden spot first because wood color and sheen can vary from piece to piece.

Wood has grain and natural color changes in it, so one shade rarely nails it. That's why the set ships with 8 shades, so you can layer a lighter and a darker tone together and help it get closer to your wood tone. Test on a spot no one sees first (the instructions walk you through this). Your exact result can vary a little with lighting and the wood itself.

Apply a light coat rather than saturating the area; you can always layer more. If you're not happy with a spot, wipe it while it's still wet with a clean cloth, or layer a closer shade over it once it's dry. If it still doesn't look right, you're covered by our 30-Day Money Back Guarantee.

Scratches, scuffs, and claw marks. The included wax filler stick levels dents and gouges first, then the marker colors over it. It won't rebuild missing wood, and on a piece you treasure*, test a hidden spot first so you know the match before you commit. We'd rather you know that up front.

Most everyday touch-ups take minutes, plus a little extra time to test your shade first on a hidden spot.

Once dry, dust normally and wipe gently with a soft, slightly damp cloth.

It's built for solid wood-tone stained or finished surfaces: floors, furniture, cabinets, doors, and trim. It is not a match for painted furniture or non-wood-tone laminate. We always recommend a quick test spot first to confirm both color and finish before doing the visible repair.

One set can be used across multiple pieces of furniture, floors, and trim, not just a single repair. How long it lasts depends on how often you use it.

Yes. One set covers as many pieces and wood tones as you need, that's the entire point of shipping 8 shades you can layer instead of one.

Probably not. Most markers that "stop working" aren't actually empty, the tip has just dried from being left uncapped. Press the tip firmly against scrap wood or paper for a few seconds to work it loose. Still won't flow after that? Contact us and we'll sort it out. If it's genuinely spent, a spare is the fix.